Support request form template
Ask for the topic and urgency up front so you can sort requests at a glance. Replying to the notification email answers the customer directly.
Try it
Your email would look like this
From your website, via FormDoc
Use it for: product help pages, customer portals and SaaS websites.
HTML
<form action="https://api.formdoc.dev/v1/submit" method="POST"> <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY"> <input type="hidden" name="subject" value="New support request"> <label for="name">Name</label> <input type="text" id="name" name="name" autocomplete="name" required> <label for="email">Email</label> <input type="email" id="email" name="email" autocomplete="email" required> <label for="topic">Topic</label> <select id="topic" name="topic" required> <option value="">Choose one</option> <option>Account</option> <option>Billing</option> <option>Bug report</option> <option>Feature request</option> <option>Other</option> </select> <fieldset> <legend>How urgent is it?</legend> <label><input type="radio" name="priority" value="Low"> Low</label> <label><input type="radio" name="priority" value="Normal"> Normal</label> <label><input type="radio" name="priority" value="High"> High</label> </fieldset> <label for="description">Describe the issue</label> <textarea id="description" name="description" rows="5" required></textarea> <!-- Spam trap: keep it hidden and empty --> <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off"> <button type="submit">Submit request</button></form>
- Get a free access key at app.formdoc.dev/new.
- Replace
YOUR_ACCESS_KEYwith it and paste the form into your page. - Rename or remove fields freely: each field’s
namebecomes its label in your email.
Using a site builder or framework? See the platform guides.
Questions about this template
Can urgent requests notify my team in Slack?
Yes, on a paid plan. Connect Slack and every submission is posted to the channel you choose.
Can customers get an automatic reply?
Yes, on a paid plan. Turn on the autoresponder and each customer receives a message you write, for example your usual response times.