Support request form template

Ask for the topic and urgency up front so you can sort requests at a glance. Replying to the notification email answers the customer directly.

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How urgent is it?

This is a demo: nothing is sent.

Use it for: product help pages, customer portals and SaaS websites.

HTML
<form action="https://api.formdoc.dev/v1/submit" method="POST">  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">  <input type="hidden" name="subject" value="New support request">   <label for="name">Name</label>  <input type="text" id="name" name="name" autocomplete="name" required>   <label for="email">Email</label>  <input type="email" id="email" name="email" autocomplete="email" required>   <label for="topic">Topic</label>  <select id="topic" name="topic" required>    <option value="">Choose one</option>    <option>Account</option>    <option>Billing</option>    <option>Bug report</option>    <option>Feature request</option>    <option>Other</option>  </select>   <fieldset>    <legend>How urgent is it?</legend>    <label><input type="radio" name="priority" value="Low"> Low</label>    <label><input type="radio" name="priority" value="Normal"> Normal</label>    <label><input type="radio" name="priority" value="High"> High</label>  </fieldset>   <label for="description">Describe the issue</label>  <textarea id="description" name="description" rows="5" required></textarea>   <!-- Spam trap: keep it hidden and empty -->  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">   <button type="submit">Submit request</button></form>
  1. Get a free access key at app.formdoc.dev/new.
  2. Replace YOUR_ACCESS_KEY with it and paste the form into your page.
  3. Rename or remove fields freely: each field’s name becomes its label in your email.

Using a site builder or framework? See the platform guides.

Questions about this template

Can urgent requests notify my team in Slack?

Yes, on a paid plan. Connect Slack and every submission is posted to the channel you choose.

Can customers get an automatic reply?

Yes, on a paid plan. Turn on the autoresponder and each customer receives a message you write, for example your usual response times.