# Support request form template

> Free HTML support request form template with topic and priority. Customer issues arrive in your inbox with the details you need.

Ask for the topic and urgency up front so you can sort requests at a glance. Replying to the notification email answers the customer directly.

Try it

**Use it for:** product help pages, customer portals and SaaS websites.

HTML 

```
<form action="https://api.formdoc.dev/v1/submit" method="POST">  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">  <input type="hidden" name="subject" value="New support request">   <label for="name">Name</label>  <input type="text" id="name" name="name" autocomplete="name" required>   <label for="email">Email</label>  <input type="email" id="email" name="email" autocomplete="email" required>   <label for="topic">Topic</label>  <select id="topic" name="topic" required>    <option value="">Choose one</option>    <option>Account</option>    <option>Billing</option>    <option>Bug report</option>    <option>Feature request</option>    <option>Other</option>  </select>   <fieldset>    <legend>How urgent is it?</legend>    <label><input type="radio" name="priority" value="Low"> Low</label>    <label><input type="radio" name="priority" value="Normal"> Normal</label>    <label><input type="radio" name="priority" value="High"> High</label>  </fieldset>   <label for="description">Describe the issue</label>  <textarea id="description" name="description" rows="5" required></textarea>   <!-- Spam trap: keep it hidden and empty -->  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">   <button type="submit">Submit request</button></form>
```

1.  Get a free access key at [app.formdoc.dev/new](https://app.formdoc.dev/new).
2.  Replace `YOUR_ACCESS_KEY` with it and paste the form into your page.
3.  Rename or remove fields freely: each field’s `name` becomes its label in your email.

Using a site builder or framework? See the [platform guides](https://www.formdoc.dev/platforms/).

## Questions about this template

### Can urgent requests notify my team in Slack?

Yes, on a paid plan. Connect Slack and every submission is posted to the channel you choose.

### Can customers get an automatic reply?

Yes, on a paid plan. Turn on the autoresponder and each customer receives a message you write, for example your usual response times.

## More templates

-   [Job enquiry](https://www.formdoc.dev/templates/job-enquiry/)
-   [Contact form](https://www.formdoc.dev/templates/contact/)
-   [Newsletter signup](https://www.formdoc.dev/templates/newsletter-signup/)
-   [All templates](https://www.formdoc.dev/templates/)